Cancellation & Refund Policy

1. Automatic renewal

PRO Monthly and PRO Annual subscriptions renew automatically for the billing interval shown at checkout unless you cancel before the next charge. Current price, taxes, and billing currency are shown in Creem Checkout.

2. How to cancel

You can cancel at any time through the Creem Customer Portal using the email address used for your purchase. You can also use the subscription-management link in your Creem payment receipt. If you cannot access the portal, contact [email protected].

3. When cancellation takes effect

Cancellation and remaining access are governed by the information shown in the Creem Customer Portal and your cancellation confirmation. Cancellation stops future renewal charges. It does not automatically delete your Inreef account.

4. Refund eligibility

For a first purchase or renewal, you may request a full refund within 7 days if no AI render has been used in that billing period. Periods in which render credits have been used are generally not refundable because the generation service immediately incurs third-party compute costs.

Unauthorized charges, duplicate charges, continuing technical failures that prevent use of the service, and circumstances where refund rights are required by law are reviewed individually and may qualify for a full or partial refund.

5. How to request a refund

Email [email protected] from the purchase email address with your order number, payment date, and reason for the request. We normally respond within 3 business days. Approved refunds are processed through Creem to the original payment method; timing depends on your bank and payment method.

6. Statutory rights

This policy does not limit any withdrawal, refund, or other mandatory consumer rights that apply where you live. Where this policy conflicts with mandatory law, that law controls.